Creating good SMPs is one thing; getting people to use them is another. Many companies spend a lot of money developing SMPs, but the job performer never sees them.
SMPs are only useful in these cases to show auditors that they exist. SMPs can add real value to the company with a little effort and training. Make SMPs mandatory and easy to access if you want people to use them. Attach to work orders, machine, or operator station.
This article can help develop good SOPs. Good procedures are essential to a successful reliability process.
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We have a wide range of property maintenance Melbourne services at Hitch Property Constructions.
Why Start a Property Maintenance & Renovation Business?
Property managers maintain and renovate building facilities and communicate with landlords and tenants. To run your business effectively, you may need to mediate between contractors. You're expected to understand landlord-tenant law.
You must create effective protocols to connect with clients (landlords, tenants and contractors). You'll be responsible for screening applicants' credit, criminal history, rental history, and ability to pay rent on time. If you can master this, you'll love your job.
High school diploma and on-the-job experience are required to start a property management, maintenance, or renovation business.
It's one of many home-based businesses that can be started with a business card. Since property management is about managing clients' properties, you may not need a large financial base to launch the business, unless you want to start big.
Know the Pros...
Along with getting to use your jack-of-all-trades, fix-it passion for helping others, you may experience these benefits of starting a handyman business:
- Your startup costs are low if you already have the tools and equipment needed.
- It's an excellent business to start on a part-time basis.
- You have the potential for high profits.
- Your overhead expenses are generally low.
- Word-of-mouth and referrals are great marketing tools in this business.
- There is an opportunity to specialize, such as working exclusively with real estate agents, or on home remodels.
- You can focus on commercial or residential services.
- There are franchise opportunities available.
As Well as the Cons
Some of the potential challenges of starting a handyman business include:
- You need to be in good physical condition.
- Some of your work may be seasonal.
- Licensing requirements in some areas can be challenging because you must meet certain criteria.
- It can take some time to build a profitable client base.
- You need thorough knowledge and experience in all aspects of home construction, remodelling, maintenance, and repair.
- You need a comprehensive set of solid work tools.
- You may need a business license, liability insurance, and in some areas, you need to be bonded.
- You may need a contractors' license.
Ways to Set up Your Handyman Business for Success
Put Together a Business Plan
Starting a business without a business plan is a little like setting out on a trip with no destination. It can be fun to be adventurous and spontaneous on vacation, but not when you're running a new business.
Start by thinking about what you want to achieve with your handyman business. Then set a few goals and create milestones that will help you know you're achieving them. Ask yourself things like:
- How much money do I want to make?
- How many clients do I want to have?
- What kind of clients do I want to have?
- What kind of work do I want to be doing?
- How many hours do I want to be working each week?
- Will I have employees?
Please jot down your responses for the following three upcoming time periods: in three years, in five years, and in six months. Then, add a reminder to your calendar to check in with your business plan at these predetermined intervals to determine whether or not you are on the right track. Don't worry; you'll be able to make the necessary adjustments. Consider your business plan to be a living document, subject to modification as you gain new knowledge and experience in the course of running your company on a day-to-day basis.
Learn About Your Area's Legislation
You don't want to get fined or damage your company's reputation by breaking the law. Know which services require a licence or certification. Electrical, plumbing, and HVAC work often require a licence.
Handyman rates are limited. Any job over $500 requires a contractor's licence in some areas. In some areas, it's $3,000.
Learn your city or state's laws. Search "contracting laws" online.
Consider Small Business Insurance
Another uninteresting but necessary component of successfully operating a handyman business is as follows. Obtaining insurance for your handyman business is something you should seriously consider, regardless of the location of your operations or the nature of the work you perform. Because handyman insurance is required in some states, it is important to research the prerequisites for your state.
There are many types of business insurance to choose from, but the main ones to consider are:
- Liability insurance: Basic protection that covers your business against accidents, injuries, and negligence claims
- Professional liability insurance: Protects businesses against negligence claims if they've made an error on the job
You may also explore coverage for injury, illness or long-term disability insurance in the event you're unable to do the physical work your job demands.
Scope Out the Competition
Before you start a handyman business, it's helpful to do a competitive analysis. Google "handyman" and the name of your city or town to find out who else is offering similar services in your area. Look for things like:
- Their services
- Their prices
- Their geographic location
- Their customers
- Their marketing plan (how/where they advertise or attract new business)
When you are armed with this information, you will have a pretty good idea of what local handymen with a similar skill level charge for their services in your area. You will also be aware of the types of customers that they serve, allowing you to choose whether you want to find customers who are similar to them or whether you want to look for customers who are of a different type.
Choose Your Services Wisely
When starting a business, it may seem natural to take any jobs you can. Only offering a few services seems counterintuitive, right? False. Sometimes it's smart to specialise in high-demand, high-value projects you can do quickly and well.
Pictures are a common request for handyman businesses. You can only charge so much for this simple task. It may be smarter to turn down small jobs and focus on larger ones like replacing toilets, installing kitchen cabinets, or doing small repairs.
Similarly, you may have many skills (that's what makes you handy!), but you're great at installing drywall or building decks. You may choose to focus on a few tasks you enjoy and do well. You can charge top dollar for those jobs and do only what you like with your expertise.
Looking for comprehensive services on property maintenance? Look no further! Hitch Property Constructions has you covered.
Price Your Services Appropriately
The pricing model that you choose for your handyman business is likely to be one of the most significant choices you'll ever have to make (i.e., by the hour or by the project). Although you are free to make changes to these figures whenever you see fit, prices are typically not subject to change for a period of at least half a year.
Most handyman businesses have an hourly or a flat rate for particular jobs. When determining how much you'll charge per hour or per project, consider the following factors to be sure each job is profitable:
- Time (be fair to yourself about how long a job is going to take, including travel)
- Skills (you can charge more for jobs with specialized skills, e.g., building a staircase versus painting a fence)
- Preparation (will you have to move furniture, buy supplies or prepare the work area? These are all considered billable time)
- Expenses (if you're using pricey pieces of equipment, factor in the cost of wear and tear)
- Taxes (consider what government taxes you'll have to pay as a business owner and factor them into your price)
- Licenses (do you have a particular license to do certain jobs? They probably have an annual fee; be sure to consider the cost of maintaining credentials)
Although it is beneficial to determine the going rate for the type of work that you perform, you should not be afraid to charge more than the going rate if you have a high level of expertise or if there is a high demand for your services. Customers who are good to work with are aware that you get what you pay for and are willing to pay a little bit more for a job that is done successfully.
Don't Work for Just anyone.
While we're on the subject of clients, let's define what that means. A "good" client:
- Doesn't waste your time with long phone calls or in-person meetings to discuss each project
- Isn't motivated only by the cost of your work, i.e., quality is more important to them than the price
- Agrees to your payment terms and makes payments on time
- Trusts your expertise
- Hires you again and again
- Refers you to others
If you get the impression that a homeowner is talking negatively about a previous contractor, interviewing multiple handymen to find the lowest price, or is hazy about what exactly they want done, you should do yourself a favour and move on to the next homeowner. Find a less problematic client who doesn't throw up any red flags and go from there.
Keep in mind that not everyone can be a customer of yours. Get your hands dirty and launch a successful handyman business. Choose the "good" kind of customers to serve, and focus all of your attention on satisfying their needs.
Put Together a Marketing Strategy
Create a marketing strategy to reach the people you want to work with.
Understand their "pain points" (marketing-speak for a specific problem that your prospective customer is experiencing). Then, promote your business in online and offline places where your customers congregate. This is a crucial step in starting a handyman business.
You might put up or drop off flyers in a region where houses need your speciality repairs. You can target customers online with Facebook or Instagram ads.
Network With Complementary Businesses
Most entrepreneurs seek referrals. A pre-qualified customer who knows you're good is priceless. What's the deal? Their servant!
Network with handyman-related businesses. When a homeowner selling a house needs to make repairs, real estate agents are often consulted for referrals. Rental property companies are a good source of clients because they need small repairs.
Build relationships with busy contractors who may refer you for smaller jobs they can't do. Consider who your ideal customers interact with and partner with them.
Do the Chores People Hate
People who have a lot on their plates are frequently overjoyed to be able to delegate not only the tasks they are unable to complete themselves but also the ones they detest performing. Taking on the most unpleasant tasks in your handyman business is one way to position yourself as an indispensable resource.
Consider tasks such as emptying out ovens, defrosting freezers, rearranging furniture, organising garages, and touching up paint, among other things. Be sure to include these miscellaneous jobs on your website or in any other marketing materials you create so that potential customers will start thinking about all of the issues in their homes that you can fix.
Widen Your Skills and Service Inventory
If you are generally handy and have some training in skilled trades or other specialities, you are in a great position to accommodate the typical jobs that require a handyman. If you have training in both of these areas, you have an even greater advantage. But if you want to advance in your career, you should think about diversifying your skill set.
If there is a certain kind of work that piques your interest in particular, you might want to think about getting additional training in order to be able to provide even more specialised services in your handyman business. You should give some thought to improving a skill that is complementary to one that you already have mastered. For instance, put your carpentry skills to use by constructing an entertainment unit, and then put your technical skills to use by connecting all of the unit's components.
Go the Extra Mile for Clients
Do you want to start a business as a handyman that experiences rapid expansion? Make sure you don't forget to pay attention to the little things you can do to go above and beyond the expectations of your customers right from the beginning.
That could mean presenting your solutions when you are preparing a quote, being willing to work late nights or early mornings to accommodate a client with an unpredictable schedule, or doing a little more work than you quoted to go the extra mile. When it comes to developing a trustworthy relationship with your customers, it is the seemingly insignificant actions and interactions that are the most important.
Hire an Apprentice/Employee
Do you often find yourself wishing you had more people to help you finish all of the work that needs to be done? As a long-term solution to the problem of growing your company, you might want to think about taking on an apprentice or hiring an employee.
In most cases, the number of people working for you directly correlates to the amount of money that you are able to make. You could begin by having an intern or apprentice work alongside you before moving on to giving them actual clients. You might eventually accumulate sufficient funds to be able to expand the scope of your offerings by recruiting employees possessing a variety of skill sets.
Join a Third-party Service Provider
One of the hardest parts of having your own handyman business is pounding the pavement to find jobs. If you find this aspect challenging, think about aligning yourself with a third-party service provider that allows you to list your services or brokers jobs:
- Mr Handyman
- Trusted Pros
- Angie's List
- Home Advisor
When aligning oneself with one of these services, it is essential to make sure that sufficient time is spent accurately filling out a profile. Include high-quality photographs of your completed projects, up-to-date contact information, a link to your website, your company logo, and any existing customer testimonials you may have. Your services will be evaluated by potential customers based on your profile, so ensure that it is accurate.
Promote Your Specialty
Having a special interest or skill in one to three areas of your business, like carpentry, technology, and gardening/lawn services, can be a smart (and profitable) move.
You'll be a specialist, and homeowners often pay more for experts. Once a homeowner trusts you, you can sell other services at your specialist rate.
Ask for Reviews
There's nothing like a peer review to get people motivated to hire you. It can feel like a pain at first, but it's critical to ask every one of your customers to review your services. Ask them to:
- Email a testimonial that you can put on your website
- Write a review on sites like Google Business or Yelp (you'll need to set up a profile first)
- Write a review on any of the third-party associations where you have a profile (e.g., Angie's List, Houzz, HomeAdvisor)
- Post a review on Facebook or Instagram
Businesses that have received positive reviews typically have a greater consistency of work from clients who are willing to pay more for work of a higher quality. The feedback of your clients is extremely valuable.
Check out Hitch Property Constructions for a huge range of Melbourne property maintenance services.
Build a Great Business Website
We get it, and you didn't get into the handyman business to spend time hunched over a computer. But a simple, clear website is often your best salesperson, so it pays to invest a little time in one. A free WordPress or Wix site is easy to build, maintain and update. All you need is:
- A listing of your services
- At least one compelling reason a homeowner would hire you (i.e., list your training, credentials, skills, professionalism, etc.)
- Your contact information
When it comes to running a business, providing handyman services can be approached from a variety of angles. Whether you are a client or a repairman, you now know how professional tradesmen view and manage workmanship in terms of a business model and relations. This applies whether you are the repairman or the client.
FAQs About Property Maintenance
Building maintenance is important because it ensures the safety and comfort of anyone who stay in a building, whether they live or work there. From a business standpoint, proper regular maintenance can save property owners money in the long run and contribute to increased property value.
The purpose of maintenance is to ensure the maximum efficiency and availability of production equipment, utilities and related facilities at optimal cost and under satisfactory conditions of quality, safety and protection for the environment.
This refers to the building maintenance that is done on an ongoing and regular basis. It's simply day-to-day maintenance. For example, HVAC systems are periodically inspected.
Maintenance tasks indicate which action—or set of actions—a maintenance technician is supposed to perform to complete a work order. Different maintenance tasks are assigned based on the type of equipment that needs maintained.
Conducting routine inspections of buildings and equipment. Performing preventative maintenance to keep buildings and equipment from needing repairs. Performing basic repairs and maintenance as necessary. Overseeing contractors when professionals are required for performing repairs.